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"武汉市12315指挥中心" "一周商品类投诉举报排行情况(2019年4月1日-4月7日) "本周12315接处消费咨询(含其他)、投诉、举报6435件,其中投诉1867件、举报111件、咨询(含其他)4457件,商品类投诉举报604件、服务类投诉举报1374件.

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"编号","大类","类别","上周","本周","增减比例","主要案例" "1","商品投诉","交通工具","192","119","减少38.02%","本周交通工具排行第一位,投诉量较上周减少38.02%.由于私家车的普及,汽车消费投诉量居高不下,涉及的问题包括:购车订金、产品质量、售后服务、购车合同等诸多问题." "2","商品投诉","服装、鞋帽","96","87","减少9.38%","本周服装、鞋帽排行第二位,投诉量较上周减少9.38%.投诉的主要是产品质量与售后服务,如鞋类脱胶,外套类起球,打底衫破损脱线等,另外不履行退换货义务的投诉也时有发生." "3","商品投诉","家居用品","86","81","减少5.81%","本周家居用品排行第三位,投诉量较上周减少减少5.81%.投诉主要集中在家具方面的以次充好、材料不符、未按约定配送安装、售后服务等问题上,送货安装不准时占比高居不下." "4","商品投诉","家用电器","75","49","减少34.67%","本周家用电器排行第四位,投诉量较上周减少34.67%.主要涉及到不按约定时间配送货物以及售后无法及时维修问题." "5","商品投诉","通讯产品","101","44","减少56.44%","本周通讯产品排行第五位,投诉量较上周减少56.44%.投诉的主要问题是以次充好,以旧充新,质保期内不履行退货、换货或维修等义务." "6","商企投诉","京东商城","36","32","减少11.11%","3月13日在京东商城网购名片夹,支付9.9元,未收到货,也未退款,请调解." "7","商企投诉","苏宁云商","19","13","减少31.58%","2018年11月份在中南路苏宁购买三星电视机,商家未提供发票,导致现在无法售后,请调解." "8","商企投诉","舵落口大市场","6","11","增加83.33%","3月3日在吴家山舵落口大市场20区2栋11号"嘉禾星悦移门销售"订购橱柜门,支付押金1000元,希望送货,对方一直拖延,请调解." "9","商企投诉","武汉国际广场","10","8","减少20.00%","1月12日在武汉国际广场1楼lv购买女包,支付12300元,购买时边缘突起,店员告知不影响,现翘皮、脱边,3月23日联系售后,告知属外力导致需自费1600元维修,要求免费维修,请调解." "10","商企投诉","红星美凯龙竹叶山店","4","6","增加50.00%","3月15日通过汉阳国博家装在红星美凯龙竹叶山店2楼'tata木门'订购木门,支付4301元,参与活动获得怎品,承诺门与赠品同时送达,至今赠品未送,请调解." "11","商企投诉","工贸家电","14","6","减少57.14%","3月24日在~口区宗关工贸家电购买洗衣机,3月31号晚上安装,使用时噪音很大,要求退货遭拒,请调解." "12","商标投诉","苹果","35","16","减少54.29%","4月3日在光谷步行街苹果体验店购买国行苹果手机,支付6288元,付款后才说是美版,要求退款遭拒,请调解." "13","商标投诉","小米","18","11","减少38.89%","3月31日在武昌区徐东大街万里生活广场购买小米手机,支付1299元,出现黑屏闪屏,要求换货,请调解." "14","商标投诉","格力","11","9","减少18.18%","3月20日在格力购买净水器,支付1999元,承诺3年内免费移机,现商家不履行合约,请调解." "15","商标投诉","奔驰","11","8","减少27.27%","4月5日在汉阳区龙阳大道特1号"武汉星隆汽车销售服务有限公司"订购奔驰汽车,支付1万元订金,要求退款遭拒,请调解." "16","商标投诉","奥迪","5","5","相等","3月26日在洪山区团结大道1001号"湖北鼎杰汽车销售服务有限公司"购买奥迪汽车,支付282000元,现商家一直不让提车,请调解." "17","商标投诉","华为","15","5","减少66.67%","4月1日在光谷街11号华为体验店买的路由器,支付389元,无法联网,要求退货遭拒,请调解." "18","商标投诉","三星","2","5","增加150.00%","2018年6月19日在中南路苏宁购买三星电视机,支付7588元,商家至今未发货,要求尽快退款,请调解." ,,