PDF《精细化管理工作技能（沟通技巧）》

13 设计院运营管理改进专题培训――有效沟通 Best Operation Practices Bringing World Class Execution

14 Mutually Exclusive/Collectively Exhaustive (No overlaps) (No gaps) 相互之间具有排他性/整体而言毫无遗漏 M E C E 不多不少 (不重叠) (不遗漏)

14 设计院运营管理改进专题培训――有效沟通 Best Operation Practices Bringing World Class Execution

15 IS IT MECE? --

1 这是否 不多不少 ?--1 We should sell our house 我们应把房子出售 ? We need more room 我们需要更大的地方 ? The house is old, and needs expensive basic repairs 房子已很旧,需进行花费很高的基本维修 ? The kitchen is too small 厨房太小 ? The furnace is broken 炉子坏了 ? There is too much traffic on our street 我们这条街交通太繁忙了

15 设计院运营管理改进专题培训――有效沟通 Best Operation Practices Bringing World Class Execution

16 IS IT MECE? --

2 这是否 不多不少 ?--

2 Entry barriers are low 进入市场的障碍很少?Minimal start-up costs 开业的成本很低?No regulatory restrictions 没有法规上的限制?Little need for proprietary technology or expertise 不太需要专有的科技或专业知识?Qualified personnel readily available 已有符合条件的人员16 设计院运营管理改进专题培训――有效沟通 Best Operation Practices Bringing World Class Execution

17 IS IT MECE? --

3 这是否 不多不少 ?--

3 The company should adopt an invest/grow strategy in this business 对此项业务,公司应采投资/增长战略?The market is favorable 该市场看好?The business is strong 业务茁壮?Financial and market performance has been excellent 财务方面和市场的绩效一直都非常好?The sales and financial outlook appears good 销售和财政方面的前景看来很好?Innovative marketing strategies have proved successful 有创意的市场营销战略证明是成功的17 设计院运营管理改进专题培训――有效沟通 Best Operation Practices Bringing World Class Execution

18 BUILDING OUR PYRAMID 建立我们的金字塔?What is our main message (governing thought)? Is it TOPS? 我们主要传达的信息(中心思想)是什麽?是否合乎TOPS 的标准??Should we use an argument or a grouping? 应采用论证式还是组合式??Does our final structure pass the relevant logic test? 最后的架构是否通过有关的逻辑测试呢?CFor groupings, are the points logically the same (e.g., all steps, all problems, all benefits) and in the logical order? 如采用逻辑组合方式,各要点在逻辑上是否相同(如:都是步骤、问题或利益?)并按照逻辑顺序排列?CFor arguments, does the second point comment on the first point in a way that leads to the third point and only the third point? 如采用逻辑论证方式,第二点是否是针对第一点的评论意见,并一定会引申到第三点而不致引申到其他地方?CDo both arguments and groupings support their summary in a MECE way? 用论证式或组合式的论点是否可不多不少地支持结论呢?・Mutually exclusive (ME): Is each point used only once and in the best place? 相互之间具有排他性:每一个论点是否只用一次并用在最适当的位置?・Collectively exhaustive (CE): Do we have all the points we need to support or defend the summary idea? 整体而言毫无遗漏:我们是否提出了支持或辩护结论中心思想所需的全部论点呢?18 设计院运营管理改进专题培训――有效沟通 Best Operation Practices Bringing World Class Execution